massystems.com?

[Space Lion]

I'm gonna go ahead with the stick purchase. It'll cost around $160 US total, but I can handle that.

I want to order it from http://www.massystems.com. But I can't seem to access their site for some reason. I can get to it when I'm at work, but I can't even ping the domain when I'm at home. There must be some weird proxy or routing problem on my end... whatever.

Anyway, I need to hear from people who've dealt with them. Tell me about their communication, their service, final product, turnaround time... anything. I'm gonna spend a lot of money on this stick, and I want to be sure I'm making the right choice by going with massystems.com.

[controlcommerce]

I have that problem. One day I can access the site and another I can't. I don't know why it's like that but you will eventually be able to get on. It's an on/off thing. But for the most part the site works.

Their communication and customer service does suck. When you call to order you'll get a lady who knows nothing about building sticks. She just there to take your order. Don't try emailing, they will not get back to you. If you end up calling for a problem, you'll get the same lady who knows nothing. But she will find someone to help.

I did have a problem with my stick. The PS2-to-xbox adaptor was making the games pauseing and unpauseing due to bad connection. I called about it, they told me to sent it back. I got a new one out to me and pay back for shipping. The new one still does the same thing but not as bad. It pauses once an hour. So beware of the adaptor but I can live with it, it's not a deal. Plus it's worth it because of the headset support it brings.

Overall I love my Mas Stick. The communication is horrid but they got to my problem. It took about 2 weeks to get to me (they were very busy at the time). The buttons and joystick are fantastic. The whole feel of it is good, very strong. I do recommend the buy.

Please ask more questions.

[doujinshi_2001]

Just call Mas and hope that the lady answers. It's really faster and less of a hassle that way

[MaDPoWer]

If you order a P360 stick MAKE FUCKING SURE to ask if they replaced the faulty-recalled P360s and got the new one from Happ. Or you'll end up with a faulty p360 then you'll have to send it to Happs and they'll send you a replacement.

[ArcadeStickMonk]

My XBOX adaptor also pauses, but I never noticed until Metal SLug

My P360 was was just fine.

I am very pleased with the stick, but do hope that the woman answers, cuz the guy, Thao, yelled at me for like a half hour when I was asking for a custom button layout.

[doujinshi_2001]

Yeah, Thao is wack

[Space Lion]

Thanks for the tips, guys. It sounds like I'm gonna be in for an... um... interesting conversation if I call. It's a friggin' long distance call, too. Ah well...

The PS2->XBox adapter shipped with the stick pauses games? That kinda sucks. They could at least test for that before charging an additional $25. I guess that's not a huge issue, though; I can always get another adapter from somewhere else if it becomes a problem.

Tell me something else... how did you guys pay for your sticks? Credit card? Personal check? The site mentioned something about accepting Paypal payments, and I'd rather do that. But I can use my credit card if I have to.

Also, how long did you have to wait (after you paid) before you received your sticks?

I'm asking a lot of questions. I've never dealt with them before, and I really want the stick. But I want to get as much info as possible before I get into the order process.

[controlcommerce]

The adaptor pauseing isn't that big of a deal to me. It only does it once or twice a hour. Plus it has headset support with Xbox live. I have a dreambox adaptor (the other one with headset support) and it doesn't work with my Mas. I used a credit card and got the stick in two weeks.

[controlcommerce]

BTW, I never got Thao when I called, always the lady. I called like 5 times too.

[Best Kind Boxer]

Ok, I'm going to order some mas sticks soon, and I dug up this old thread in my attempts to do some homework on the issue.

So, is there anything else you guys can suggest to make this as streamlined and painless as possible?

Call, hope you get the lady, then start spewing what you want? Do they ship to Canada?

thanks

[Hell Murder]

You could order one from here.

http://www.alphaelectronics.us/cat_super.cfm

[Best Kind Boxer]

Thanks!

Ok, after toying with the site, I checked for shipping to Canada, and they gave me 3 UPS options. Each being +$150 or more!!!?? I'm no shipping expert, but jesus christ, is that right???

Also, can anyone give me some firsthand experience with the mini version? It looks like there is little to no hand room.

Thanks again.

EDIT: ok, i'm stupid. The shipping price is added onto the price of the stick. It's about $30 and up. lol

[Grego]

Dont buy mas.

[final_cut]

Yeah, I was just gonna recommend a custom job for all its worth. I got an awesome price from Dreaded Fist, which was even better because I supplied the buttons and stick myself. He makes a good happ stick from what people say.

[Best Kind Boxer]

Dont buy mas.

Care to tell me why? Is ther a better non-custom HAPP alternative out there? I have read that X-Arcade is crap, but I don't know of any others.

All I want is the parts that mas offers, and I can re-solder the shit myself if I want to upgrade. Does the box suck or is there something else?

[Grego]

Whatever you say, Ive repaired a couple mas and they were botch jobs. Granted they werent brand new, but they where still shit compared to anything people on this board could make with any experience in wood working or soldering.

[ParryPerson.]

I agree, and alot of times they use odd wiring and weird PCB's. for 160 you can get a dreaded fist stick or a hori.


EDIT: Wrong maker. Thanks to my sarcastic bitch for the heads up.

[ParryAll]

I agree, and alot of times they use odd wiring and weird PCB's. for 160 you can get a darkside stick or a hori.

Hori makes American style sticks now? :rolleyes:

[Airthrow]

You could order one from here.

http://www.alphaelectronics.us/cat_super.cfm

I'm trying to resolve an issue with these people. I ordered a SF Anniversary stick from them a looong time ago. I cannot seem to track down exactly what date I paid them, but I know I have an email from someone there from December 7th, 2005 telling me that the stick I ordered came to them and that it was in beaten up condition and that he wouldn't feel right selling me a beaten up stick for a new price.

He offered to refund my money, or to upgrade from the SF anniversary stick to a mas mini for only 20 bucks. I sent him the 20 bucks on December 31st.

So, I have been trying to get a joystick from them that I paid for for at least 2 months now, and I sent an email asking for a refund yesterday, they haven't gotten back to me yet.

The emails have been very cordial or whatever, but I've gotten ripped off before by really polite emailers too. At this point I just want my money back after 2 months of paying with no stick to show for it, it's not like it's a Byrdo custom stick or something, I wanted a simple SF Anniv. Or a mas mini.

[Adam Warlock]

You know what I find hilarious about MASsystems site? They give a MSRP and a discounted price when they ARE the manufacturer.

[[D]]

Care to tell me why? Is ther a better non-custom HAPP alternative out there? I have read that X-Arcade is crap, but I don't know of any others.

All I want is the parts that mas offers, and I can re-solder the shit myself if I want to upgrade. Does the box suck or is there something else?

I've had two MAS sticks for nearly 5 years and personally, I've never had a problem with them. Although I did recently have one of the sticks replaced. Not because it was broken or faulty, but because I just wanted a P360.

The only thing I don't like about MAS sticks is the artwork. But if you don't care about that then go for it. Just make sure you know which stick and buttons are which.

[[D]]

I am very pleased with the stick, but do hope that the woman answers, cuz the guy, Thao, yelled at me for like a half hour when I was asking for a custom button layout.

:sweat: Thao is a really emotional guy. I was down at the warehouse a couple of weeks ago and he definitely let me knew what was on his mind. Nice guy and very opinionated.

[Postman~730]

They need to answer that DAMN Phone!!!!

[BigEd80]

How come massystems.com doesn't show the Mas Mini? I only found out about that stick through Alphaelectronics.us (by the way it seems like people aren't getting their stuff from him lately and I was think of ordering from him too, so what's going on?)

[Best Kind Boxer]

I'm trying to resolve an issue with these people. I ordered a SF Anniversary stick from them a looong time ago. I cannot seem to track down exactly what date I paid them, but I know I have an email from someone there from December 7th, 2005 telling me that the stick I ordered came to them and that it was in beaten up condition and that he wouldn't feel right selling me a beaten up stick for a new price.

He offered to refund my money, or to upgrade from the SF anniversary stick to a mas mini for only 20 bucks. I sent him the 20 bucks on December 31st.

So, I have been trying to get a joystick from them that I paid for for at least 2 months now, and I sent an email asking for a refund yesterday, they haven't gotten back to me yet.

The emails have been very cordial or whatever, but I've gotten ripped off before by really polite emailers too. At this point I just want my money back after 2 months of paying with no stick to show for it, it's not like it's a Byrdo custom stick or something, I wanted a simple SF Anniv. Or a mas mini.

Ouch. i was gonna order one from them on monday too. :(

What's the word people?

[Airthrow]

Ok, the guy emailed me the other day claiming he sent me an email saying they would not have internet access as they moved to their new office (I never got any email), then asked me if I still wanted a refund, I emailed back saying yes, and my paypal address.

Still waiting on a refund.

[Postman~730]

Ouch. i was gonna order one from them on monday too. :(

What's the word people?

Tru, whats da deal??? Damn, thats not a good look.

[Airthrow]

Still waiting on a refund, you guys should email them your concerns so that they know what's up, their customer service needs to step it's game up, feel free to link to this thread.

[Best Kind Boxer]

Done and done.

Hi. I want 2 mas joysticks. Unfortunately, I have spoken with people who advise against dealing with you. Apparently, you are hard to reach, and somewhat unreliable?

I have tried to call using the toll-free number, but cannot get an answer. I don't even get a machine or anything so I can't even leave a message. It just stops ringing.

Please let me know what the problem is, if any. I'm very interested in placing an order, but as you can understand I am wary and I don't want to lose my money.

You can view this thread : [http://www.shoryuken.com/forums/showthread.php?t=62830&page=2] for an example of people who are wary about your service. Instead of buying a custom made joystick from one of their members, I figured I would try your option first. But now I don't know.

If you could please email me back with a response, or measures that can be taken to ensure my order gets delivered, I will most definitely place an order for two joysticks. But, again, I don't want to be left out in the cold and not get what I want for over two months like Airthrow (A user in the link I posted above)

Thank you very much

I also tried to contact them via AIM, their live service thing.. no reply, they weren't even online.

[Postman~730]

Now this is MAS Systems or Alpha Electronics?

[Best Kind Boxer]

Alpha electronics..

[SoulHadou]

Whoa, I'm gone for a minute and I see all sorts of things are brewing! I'm glad someone bought this thread to my attention.

First of, let me address some things. Right now we're in the process of re-doing our home/office and have been without phone/internet service for a few weeks. I apologize in advance for not posting that on my website. Right now I'm sitting in the middle of an empty room with only my laptop trying to conduct business which isnt too easy. I'm hoping to have everything back up and running like normal by February 15th.

Julian: I sent you part of your refund from Paypal this evening, and will look back to see if I actually charged your credit card for the other part of the payment. If so, I will try to connect my credit card terminal and do the refund. If for some reason my terminal cant connect, I will mail you a money order before the end of this week. I sincerely apologize for the long delays in responding and taking care of this. This truely is not typical of how I run my business, as I pride myself on delivering fast responses to emails, phone messages, IM's, etc.

For everyone else who is interested in placing orders, I will be up and running by Feb 15th, so any orders that you place now may be delayed for a few days. I look forward to getting everything back to normal so I can continue serving the Shoryuken.com community.

[Best Kind Boxer]

w00t! quick response!

At least now we have some info! :D

[Airthrow]

I got the refund of $20 from the upgrade to my stick, waiting on the refund on the actual stick though, glad at least part of it has been made good.

Edit:

Make sure when you send out the money order it is to my Auburn, WA address and not my Chicago one:

Julian Blake
11228 SE 314th PL
Auburn, WA 98092

[SoulHadou]

No problem. I might be able to get my phone line working by the end of the day so that I can just credit your card back. I will email you and let you know when its done.

[Postman~730]

Aight, thats good you let everyone know. Im still tryin' to get the MiNi MAS Stick.

[SNkNuT]

ok good to see alpha electronics making contact. i'm gotta grab myself a mini mas.

do anybody know if the mini mas will work with ps2 to dreamcast and xbox adapters?

[SoulHadou]

ok good to see alpha electronics making contact. i'm gotta grab myself a mini mas.

do anybody know if the mini mas will work with ps2 to dreamcast and xbox adapters?

I've never tried using the mini with any other adapters, but with the ps2-xbox adapter that MAS Systems sells it works great. Maybe someone on here can verify it for sure. Sorry I couldn't help.

Update: I am still without a proper phone line here, but am still working hard to get everything up to speed. Moving definitely sucks....:confused:

[Airthrow]

Bump???

[Airthrow]

So what is going on?

[Airthrow]

This is my daily bump, you do realize reputation is the key to business right? Refund plz.

[final_cut]

This is my daily bump, you do realize reputation is the key to business right? Refund plz.

OOh, someone just pulled a QCF!

[ParryPerson.]

This is why I will only give my business to people that give good service. People that aren't on top of customer service will never get my business.

[SNkNuT]

soulhadou sounds like a nice guy in e-mails and all but he didn't answer my previous e-mail i sent him on friday and looking at his profile he was on srk a couple of days ago.

[Darkside3024]

OOh, someone just pulled a QCF!
It seems to be heading in that direction.

[Airthrow]

What is a QCF?

[Postman~730]

Damn, they fuckin' up still????

[xX_Deus_Xx]

i didnt read the thread at all but let me tell you about mas systems.

i live a few miles away from there so i've been to mas systems in person.

they make the sticks in the back warehouse of "Le's Printing".

it seems to me that "Le's Printing" and mas are the same people.

from what i can see it seems like they're main draw of money is in printing, and not making sticks.

they probably do the sticks for extra income.

whenever im there, theres the white lady, and a vietnamese man + random assorted other vietnamese people.

shes old, and so is he and they have a young mixed child together. actually they may have more than one kid.

apparently the old viet guy is really into video games.

they know a little bit about evo, but not much.

anyways, as i see it, their customer service is fine.

whenever my friend's stick breaks he just brings it in and pays them to fix it up.

i've done the same myself.

they just stop what they're doing and fix the sticks.

uh yeah, hope that was informative.

those are the people you're dealing with.

[xX_Deus_Xx]

i didnt read the thread at all but let me tell you about mas systems.

i live a few miles away from there so i've been to mas systems in person.

they make the sticks in the back warehouse of "Le's Printing".

it seems to me that "Le's Printing" and mas are the same people.

from what i can see it seems like they're main draw of money is in printing, and not making sticks.

they probably do the sticks for extra income.

whenever im there, theres the white lady, and a vietnamese man + random assorted other vietnamese people.

shes old, and so is he and they have a young mixed child together. actually they may have more than one kid.

apparently the old viet guy is really into video games.

they know a little bit about evo, but not much.

anyways, as i see it, their customer service is fine.

whenever my friend's stick breaks he just brings it in and pays them to fix it up.

i've done the same myself.

they just stop what they're doing and fix the sticks.

uh yeah, hope that was informative.

those are the people you're dealing with.

[xX_Deus_Xx]

i didnt read the thread at all but let me tell you about mas systems.

i live a few miles away from there so i've been to mas systems in person.

they make the sticks in the back warehouse of "Le's Printing".

it seems to me that "Le's Printing" and mas are the same people.

from what i can see it seems like they're main draw of money is in printing, and not making sticks.

they probably do the sticks for extra income.

whenever im there, theres the white lady, and a vietnamese man + random assorted other vietnamese people.

shes old, and so is he and they have a young mixed child together. actually they may have more than one kid.

apparently the old viet guy is really into video games.

they know a little bit about evo, but not much.

anyways, as i see it, their customer service is fine.

whenever my friend's stick breaks he just brings it in and pays them to fix it up.

i've done the same myself.

they just stop what they're doing and fix the sticks.

uh yeah, hope that was informative.

those are the people you're dealing with.

[SNkNuT]

so i'm guessing that white lady answers the phone and that old viet guy is THAO.

[SoulHadou]

I am checking the boards and emails from my PDA phone, as I still don't have my office up and running. Thats why I mentioned earlier that I am without phone/internet service. I should be up any day now, and I apologize for any inconveniences. I've dealt with alot of people here on the boards for years now and I have built a reputation for quick responses and great customer service. I will make this situation right with those people who have been waiting for their refund/merchandise. I will send emails shortly (hopefully by tomorrow if Brighthouse gets their stuff together) to everyone who's written me recently.

[Postman~730]

i didnt read the thread at all but let me tell you about mas systems.

i live a few miles away from there so i've been to mas systems in person.

they make the sticks in the back warehouse of "Le's Printing".

it seems to me that "Le's Printing" and mas are the same people.

from what i can see it seems like they're main draw of money is in printing, and not making sticks.

they probably do the sticks for extra income.

whenever im there, theres the white lady, and a vietnamese man + random assorted other vietnamese people.

shes old, and so is he and they have a young mixed child together. actually they may have more than one kid.

apparently the old viet guy is really into video games.

they know a little bit about evo, but not much.

anyways, as i see it, their customer service is fine.

whenever my friend's stick breaks he just brings it in and pays them to fix it up.

i've done the same myself.

they just stop what they're doing and fix the sticks.

uh yeah, hope that was informative.

those are the people you're dealing with.

Well, SHIEETTT! When is a GOOD TIME to CALL. Im on the EC and dont know when I should give them a call. I WANT THAT DAMN MiNi!!!! LoL

[xX_Deus_Xx]

i think they close shop around 5 or 6 PST. so call before then?

[Airthrow]

Bump.

[final_cut]

What is a QCF?
It was a joke, the dude who ran quartercircleforward.com ripped off a bunch of people, and I even had to get paypal to refund my money. dunno if thats the deal with this guy, he seems pretty busy, I guess we'll see.

[Airthrow]

Bump. My money plz.

[SNkNuT]

It was a joke, the dude who ran quartercircleforward.com ripped off a bunch of people, and I even had to get paypal to refund my money. dunno if thats the deal with this guy, he seems pretty busy, I guess we'll see.

so paypal protected you outside of ebay?

[andr3w]

I'd just like to clarify:

- Alpha electronics is moving into a new office, so they currently aren't handling orders in a timely matter (?)
- Alternatively, the website for MAS Systems (massystems.com), seems to be down - question here being, are they still handling orders/building sticks (?)

I also have a few questions regarding MAS sticks in general:

- The 8-button (6 + select/start) mini is an alternative to the 10/12-button models (?)
- If so, there is no 8-button (6 + select/start) layout available with the buttons set in a bigger control box (?)

Also, any other feedback would be appreciated (ie: for those who have ordered, how does the 8-button mini feel [enough room to manouver] (?), and, more importantly are MAS systems and/or Alpha Electronics currently handling orders in a timely manner (?))

Much Thanks!

PS: I noticed that the order forms on the Alpha Electronics website are identical to those on the former MAS Systems site. Alpha Electronics is a front/proxy for MAS Systems (?) I have a hard time believing that they keep every possible color of every model in stock, which leads me to conclude that the orders ultimately reach MAS Systems directly where the stick is built to specification.

[SoulHadou]

I'd just like to clarify:

- Alpha electronics is moving into a new office, so they currently aren't handling orders in a timely matter (?)
- Alternatively, the website for MAS Systems (massystems.com), seems to be down - question here being, are they still handling orders/building sticks (?)

I also have a few questions regarding MAS sticks in general:

- The 8-button (6 + select/start) mini is an alternative to the 10/12-button models (?)
- If so, there is no 8-button (6 + select/start) layout available with the buttons set in a bigger control box (?)

Also, any other feedback would be appreciated (ie: for those who have ordered, how does the 8-button mini feel [enough room to manouver] (?), and, more importantly are MAS systems and/or Alpha Electronics currently handling orders in a timely manner (?))

Much Thanks!

PS: I noticed that the order forms on the Alpha Electronics website are identical to those on the former MAS Systems site. Alpha Electronics is a front/proxy for MAS Systems (?) I have a hard time believing that they keep every possible color of every model in stock, which leads me to conclude that the orders ultimately reach MAS Systems directly where the stick is built to specification.

I have my desk up and am pretty much ready to go here. A few of you have placed orders in the past week and they are currently being processed. Any orders from here on out will be processed immediately. Refunds for those who are due them will be put in by tomorrow and should reflect on your credit card within 72 hours or so.

As for your last question, we (Alpha Electronics) do not stock every color and combination of joystick from MAS Systems. We basically take the orders and forward them to MAS Systems, and they mail out the orders to the customer. It works out great for both of our companies since they don't have an online checkout system and do not check the emails they get via their website.

On a side note, I want to apologize again to the few people who have been waiting for their refund/order. I've got 2 salespeople now to help me out with orders, and will hopefully have a group of 6 or so people by the end of the year. I'm willing to do whatever it takes to make sure that I maintain and continue to grow my companies reputation, and to be an honest trustworthy source for this community.

[Airthrow]

Looking forward to my refund, thanks.

[SoulHadou]

Looking forward to my refund, thanks.

I sent you an email in regards to your refund. Please review it and email me back asap. I want to take care of this before I sign off and call it a night.

[NemoKOF]

Hello gyus,

Is there a way to contact MAS? I have their stick with p360 and the ps2-xbox converter that it came with doesn't work properly :/ I want to replace it if it's possible but I can't contact them :/ Please, help me if you can.

[SoulHadou]

Hello gyus,

Is there a way to contact MAS? I have their stick with p360 and the ps2-xbox converter that it came with doesn't work properly :/ I want to replace it if it's possible but I can't contact them :/ Please, help me if you can.

Have you tried calling them directly?

[EveryFlowerFlow]

so SoulHadou what's going on with my stick?

[NemoKOF]

Can you give me numbers nad emails to them? I can't get it, site doesn't work. Still calling wil be expensive :/

[SoulHadou]

so SoulHadou what's going on with my stick?

Your payment has been processed and the order was forwarded to MAS Systems for completion. I will update your order info via the website as soon as I receive updates.

NemoKOF: Call them at 714-775-8116.

[Preppy]

Can we get pix of the insides of MAS and the people? I'd be interested in seeing who it actually is I always talk to... and who's the baby? That baby cracks me up every time. :smile:

If you order a P360 stick MAKE FUCKING SURE to ask if they replaced the faulty-recalled P360s and got the new one from Happ. Or you'll end up with a faulty p360 then you'll have to send it to Happs and they'll send you a replacement.I never heard about this recall... could anybody explain? This quote is like from two years ago, but if anybody knows anything I'm all ears. =\

[EveryFlowerFlow]

Your payment has been processed and the order was forwarded to MAS Systems for completion. I will update your order info via the website as soon as I receive updates.




how do i check it? I didn't order from your site i went through the ebay auction.

[Postman~730]

Soul I want to place an order, its everything up and runnin' without ANY Hassle....I want the new MiNi MAS. Get back to me in here or email me

postmanke04@tmail.com

GET AT ME!!

[xX_Deus_Xx]

i highly recommend you DONT GET A MINI MAS.

the stick is too small, you cant put ANY weight on it or it'll tip over.

preppy: what happened was about, i think two years ago, when i and many others decided to buy a p360, as it turned out there was a factory defect with the diagonal directions. just holding it in one position would have it trigger on and off randomly. so yeah some people contacted happs and they got a replacement for the faulty p360.

[Postman~730]

i highly recommend you DONT GET A MINI MAS.

the stick is too small, you cant put ANY weight on it or it'll tip over.


I want it to place on my lap tho, the regular MAS is too big for me.

[Andy2K]

question, the address on the mass warehouse is pretty near me. can i just go there and buy it directly? cuz then i dont want to go through all that ordering and money order etc. i can just go there quick status and come home with a stick. possible?

[Andy2K]

actually, i live so close, i can just walk 2 blocks and im there lol...

[samuraix]

If you want a MAS style stick, i'm selling a brand new one at the trading outlet.. also shipping with me is only about $25 even though mine is probably heavier then a MAS..i'll ship faster then them as well

http://www.shoryuken.com/forums/showthread.php?t=111331