** Focusattack.com fighting game store **

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  • NCK_FeroceNCK_Feroce ⭐⭐⭐⭐⭐⭐⭐Not a Shill Joined: Posts: 2,282
    Interesting,so change the original plexi is possible. I'm curious if is a brand new one or from a previous Qanba stick.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    edited February 9
    NCK_Feroce wrote: »
    Interesting,so change the original plexi is possible. I'm curious if is a brand new one or from a previous Qanba stick.

    This is a brand new one. Unlike the Drone and Crystal, which were built from the N1 and Q2 respectively, no prior designs were made for this model.

    To note, I've pushed back release until 2/15 to address some hardware issues earlier this week, and flesh out the store listings. Meantime, anyone that is interested can download the Obsidian photoshop template here:

    https://support.focusattack.com/hc/en-us/articles/207447753-Control-Panel-Templates#qanba
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  • jpenguin77jpenguin77 Old Ass Button Masher Joined: Posts: 252
    [/quote]

    Nope, the TE case does not disassemble in a way that would prevent the need to drill.

    I can't solder directly to the smaller brook board because those points are already taken up by pins from the breakout board. I had to desolder some of the breakout board pins just to attempt to solder the usb wires to them, but of course the solder pads came off in the process so I'm back to having to go buy some drill bits (and not having to solder was the entire point of springing for the pre-soldered kit in the first place). [/quote]

    I'm out of town but when I get home Sunday I'll send you a vid.
    Just a hero for fun
  • jpenguin77jpenguin77 Old Ass Button Masher Joined: Posts: 252
    edited February 15



    P. Gorath wrote: »
    jpenguin77 wrote: »
    P. Gorath wrote: »
    Ha...I didn't take into account that it would be impossible to install your usb cable into a TE shell. Now I'm faced with either drilling the plastic out or de-soldering your board's usb socket and soldering in the old usb cable's four wires somewhere.

    Also it would be extremely helpful if there was any kind of documentation of the pinouts for the breakout board. It's complete guesswork without it.

    What you do is actually disassemble the TE case then there shouldn't be a need to dremmel. When I mentioned soldering I advised the smaller Brook board points which there is a guide on.

    Let me know if you need anyone assistance at support.focusattack.com

    Nope, the TE case does not disassemble in a way that would prevent the need to drill.

    I can't solder directly to the smaller brook board because those points are already taken up by pins from the breakout board. I had to desolder some of the breakout board pins just to attempt to solder the usb wires to them, but of course the solder pads came off in the process so I'm back to having to go buy some drill bits (and not having to solder was the entire point of springing for the pre-soldered kit in the first place).

    To spare space on the page I am just linking you to an album. For those interested, this shows a few things:
    1. You can add the cable without dremmeling
    2. You can solder on top of the main Brook board with no issues
    3. The points on a SFxT FS Pro panel for connecting to a PCB
    4. A Hayabusa and a crown and UFB option.

    http://s1339.photobucket.com/user/Joey_Wainwright/library/FS Pro SFxT
    Just a hero for fun
  • BolSadguyBolSadguy Just a Bol of Sadguys Joined: Posts: 1,375
    Any plans to add plexi/art for the entire bottom of a SFxT Pro (not just the metal panel) and/or custom printed (not etched) dustwashers to the plexworks repertoire?
    PSN: YukiJudai 100, Steam: SRKTT NNG | Bol Sadguy, NNID: Eren_Jaegerrr, Twitter: @BolSadguy
    Arcade Stick Modder in Ontario, Canada. Official stick modder of YUFGC. Sponsored player for Notice Niche Games.
    Current sticks: Yu Narukami TE2 (HBFS-G2, PS-14-DNK, Hayabusa), Hanayo Koizumi Atrox (PS-14-KN, PS-14-DNK, LS-56), Ryuko Matoi HRAP V3 Kai (OBSF-30, OBSF-24 JLF), Mami Tomoe TE (OBSF-30, OBSF-24, LS-40)
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    BolSadguy wrote: »
    Any plans to add plexi/art for the entire bottom of a SFxT Pro (not just the metal panel) and/or custom printed (not etched) dustwashers to the plexworks repertoire?

    Just to make certain, you aren't referring to what I already have here, but an extension to the entire bottom of the Fightstick?

    https://www.focusattack.com/blank-bottom-plexi-cover-for-madcatz-sfxt-pro/

    As for custom printed, it is in the works. The printer I have can print on clear vinyl, which is helpful for printing translucent designs. I also intend to offer custom cut and etch dustwashers up to 3 inches diameter. This will be introduced sometime 2nd quarter 2017.

    For now, I'm going to finish up Qanba Dragon and Crystal, then Venom/Mayflash, Panthera, and then older models.

    For anyone that is interested:

    16700236_1545610762118984_7285392604681278655_o.jpg?oh=e8f03e80485fa2258bb9603e59c545e7&oe=593847A0
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  • ProgressiveBalanceProgressiveBalance Joined: Posts: 123
    Does anybody know when Focus Attack will stock the 309MJ?
  • BolSadguyBolSadguy Just a Bol of Sadguys Joined: Posts: 1,375
    edited February 16
    jmanDMC wrote: »
    BolSadguy wrote: »
    Any plans to add plexi/art for the entire bottom of a SFxT Pro (not just the metal panel) and/or custom printed (not etched) dustwashers to the plexworks repertoire?

    Just to make certain, you aren't referring to what I already have here, but an extension to the entire bottom of the Fightstick?

    https://www.focusattack.com/blank-bottom-plexi-cover-for-madcatz-sfxt-pro/


    You are correct; a cover that goes over not just the bottom metal panel but also the plastic area around the metal panel.
    PSN: YukiJudai 100, Steam: SRKTT NNG | Bol Sadguy, NNID: Eren_Jaegerrr, Twitter: @BolSadguy
    Arcade Stick Modder in Ontario, Canada. Official stick modder of YUFGC. Sponsored player for Notice Niche Games.
    Current sticks: Yu Narukami TE2 (HBFS-G2, PS-14-DNK, Hayabusa), Hanayo Koizumi Atrox (PS-14-KN, PS-14-DNK, LS-56), Ryuko Matoi HRAP V3 Kai (OBSF-30, OBSF-24 JLF), Mami Tomoe TE (OBSF-30, OBSF-24, LS-40)
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Does anybody know when Focus Attack will stock the 309MJ?

    Yes, it's on the way. Will announce once in stock.
    BolSadguy wrote: »

    You are correct; a cover that goes over not just the bottom metal panel but also the plastic area around the metal panel.

    I see. I'm certain it can be done, as I know Arts Hobbies has it. I'll work on it once I start adding the older Fightstick models.
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  • spliffy_bazspliffy_baz Joined: Posts: 149
    Good i've been waiting for the 309mj to hit focus so I can order it. I have a feeling i'm gonna have to be fast on the trigger because I imagine it's gonna sell out quickly.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Good i've been waiting for the 309mj to hit focus so I can order it. I have a feeling i'm gonna have to be fast on the trigger because I imagine it's gonna sell out quickly.

    Not entirely sure it will sell out quickly, but once I have it in, we'll assess how many need to be purchased on each subsequent restock, and purchase more as demand requires.
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  • NCK_FeroceNCK_Feroce ⭐⭐⭐⭐⭐⭐⭐Not a Shill Joined: Posts: 2,282
    @jmanDMC even the next Qanba Obsidian wave coming in March is U.S. only?
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    NCK_Feroce wrote: »
    @jmanDMC even the next Qanba Obsidian wave coming in March is U.S. only?

    Late February or early March, yes. I've not performed pre-orders this time. What has happened the last few times is that after pre-orders were completed, but Qanba did not have units on hand for restocks so I would have just a few units afterwards. This time I bought units just for launch. The same 50% off plexi and artwork deal that applies to select Fightsticks will also work here once available.

    I'm afraid that I've not heard anything from Qanba about extending sale past US and Canada. Sorry about that. As soon as this is possible, I'll open it up to global shipments.
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  • LittleJimmy1983LittleJimmy1983 Macho Madness Joined: Posts: 882
    not sure what the turn around time is if you message from the website so I sent a normal email to fulfillment in regards to my orders.
    ABACABB.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    not sure what the turn around time is if you message from the website so I sent a normal email to fulfillment in regards to my orders.

    Emails from the website are addressed within 24 business hours - there is no difference between the two, as order related questions are sent to the same customer service backend.
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  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    For anyone that is interested:

    brook-ps4-audio-banner__67635.jpg?t=1487737362

    Obsidian and Crystal restocks are coming - likely within a week or so. Brook restocks are in. Zero Delay PCBs are coming this week - likely tomorrow. Sanwa and many other restocks are arriving soon.

    We're shipping now via FedEx! Fightsticks still ship for $15.95 US Ground, but switched to FedEx from UPS. Working out new arrangements with UPS in a few weeks, so may offer the promotion to both ground carriers.

    Shipping internationally is also getting faster - I used a service to speed up shipments some time ago, and they finally upgraded to use our internal shipping app, so FA is back to utilizing them. Over time, I may find it possible to discount international shipments as well. Will depend on volume.

    Thanks!
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  • LittleJimmy1983LittleJimmy1983 Macho Madness Joined: Posts: 882
    any ETA on a silent JLF restock?
    ABACABB.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    any ETA on a silent JLF restock?

    Part of our restock for silent JLF will arrive by end of next week or sooner, along with other Sanwa products. Another larger shipment will arrive the following week.
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  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Quick heads up to anyone that might be interested.

    rapcolor-promobanner__72902.jpg?t=1488600332
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  • spliffy_bazspliffy_baz Joined: Posts: 149
    *awaits 309MJ update*
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    *awaits 309MJ update*

    It's coming in our restock shipment this week - the CWL-309MJ-JMS-ST25 and CWL-309HelpmeK-JMS-ST35. Unrelated but I also received STREET FIGHTER BISHOUJO Ibuki from Kotobukiya.

    It will take a little bit to add listings to the store, but will have most of them this coming weekend, along with restock of Qanba Obsidian and Crystal (likely before Saturday). I may have the Qanba Dragon art and plexi up as well, though that will depend on whether I can source larger packaging for this Fightstick model.

    17039117_1564777646868962_6916678666193655112_o.jpg?oh=91629bac0a99f13026f973466afb1288&oe=596A1501
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  • ClandestineClandestine Patiently waiting for CvS3 Joined: Posts: 417
    Had no clue you guys were selling Fanta's. Will there be plans to sell replacement grommets as well?
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Had no clue you guys were selling Fanta's. Will there be plans to sell replacement grommets as well?

    I'm in touch with ASI's @wazwuz and closely watching the developments of his new Fanta actuator and grommets, as I've offered his Fanta Crown Grommet kit, and replacement Crown grommet.
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  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Took a while to get them back in (shipping from CA to PA takes a few days), but Obsidians are back in stock.

    07afa4be212fc193a73c181c3df7963a.original.png

    I tried to get enough to last a little bit. Qanba is still normalizing domestic stock, so it's taking a while to narrow the gaps. For those outside the US asking about ability to purchase, I'm afraid there aren't any developments to report yet. I'll keep you posted.




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  • NCK_FeroceNCK_Feroce ⭐⭐⭐⭐⭐⭐⭐Not a Shill Joined: Posts: 2,282
    I give up. Looks like we EU players are second class customers for Qanba. Thanks anyway @jmanDMC
  • DarksakulDarksakul Your lack of faith disturbs me Joined: Posts: 19,750
    NCK_Feroce wrote: »
    I give up. Looks like we EU players are second class customers for Qanba. Thanks anyway @jmanDMC

    I think it's that way for the whole industry and not just Qanba.
    Never pay double the retail price
  • HFXHFX out of practice abel Joined: Posts: 4,729
    Darksakul wrote: »
    I think it's that way for the whole industry and not just Qanba.

    Yeah, I'm based in South East Asia and can just watch when people post about Razer Pantera :anguished:
    Kanagawa/Malaysia - Team FRB Japan 2012 Til Infinity
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  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    For anyone interested, Crown CWL-309MJ-JMS-ST25 and CWL-309Helpme-K-JMS-ST35 joystick lever are now available.

    CWL-309MJ-JMS-ST25-BLACK__77749.1489545248.1280.1280.jpg?c=2

    CWL-309HelpmeK-JMS-ST35-RED__68223.1489541856.1280.1280.jpg?c=2

    http://buff.ly/2nqPWRy

    Please feel free to offer feedback - there are always many configurations of Crown models. I have a smaller supply of these until feedback says which configuration is best.

    I'm phasing out the 307. With each iteration of Crown joysticks that arrive, it's not economically worthwhile to carry them all. You'll find some units of the 307 left, and I'll keep the 307 actuator and e-clip replacements on hand. Will see if I can get replacement 309 actuators.
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  • spliffy_bazspliffy_baz Joined: Posts: 149
    Woke up to an email saying they were in stock and just placed an order for the 309MJ! B)
  • FilthySpecsFilthySpecs Joined: Posts: 9
    Are mix-and-match clear Sanwa plungers gone from the store? Or am I just not seeing them?
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Are mix-and-match clear Sanwa plungers gone from the store? Or am I just not seeing them?

    I'll need to check with @Jenni about restocks. From the looks of it, she did remove from the store. I'll talk to her about it tomorrow.
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  • HFXHFX out of practice abel Joined: Posts: 4,729
    Was reading the FAQs and got excited when I saw Fedex Cross Border (since it costs almost $50 to ship for me), then I went to the site and "FedEx Cross Border is no longer accepting new International Shopper member registrations."

    :(
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  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    HFX wrote: »
    Was reading the FAQs and got excited when I saw Fedex Cross Border (since it costs almost $50 to ship for me), then I went to the site and "FedEx Cross Border is no longer accepting new International Shopper member registrations."

    :(

    I'm quite sorry about that. I wasn't aware that their policy had changed recently. I'll need to update this. You may try Viabox instead:

    https://www.viabox.com/
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  • rbuniaorbuniao Joined: Posts: 84
    edited March 19
    Anyone who ordered after the 15th are still waiting for their stuff

    cR9CwNQ.png

    Not entirely FA's fault but just want to know since the last update was Thursday and hoping nothing got lost or damaged.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    rbuniao wrote: »
    Anyone who ordered after the 15th are still waiting for their stuff

    Not entirely FA's fault but just want to know since the last update was Thursday and hoping nothing got lost or damaged.

    Thanks for the post. Let's see what updates come in this week before requesting a formal investigation into potentially lost shipments. USPS requires that we wait at least 11 days before filing, otherwise they will explain that a shipment is still in transit.

    Unfortunately weather can affect transit time just about anywhere that extreme conditions occur. It's super-rare that I see stuff like this. The weather front that was supposed to arrive this weekend came and went with little effect. I expect that orders will ship within the normal 2-3 business days I ask for when processing orders.
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  • spliffy_bazspliffy_baz Joined: Posts: 149
    edited March 20
    rbuniao wrote: »
    Anyone who ordered after the 15th are still waiting for their stuff
    Yeah I ordered after the 15th, made an error on my order and wanted to do a simple return/replace (even before it was shipped), but that's not possible it seems, which is annoying. I got the delayed message on tracking but it states it's on schedule to be delivered tomorrow.The same dates you posted above for the weather delay were on my tracking as well, but my order has had some updates since then. Focus is really good about shipping so your order should show up pretty soon, you will probably get tracking updates on it tomorrow. If not goodluck working out a return/reship, as returns are not one of their strong points.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Yeah I ordered after the 15th, made an error on my order and wanted to do a simple return/replace (even before it was shipped), but that's not possible it seems, which is annoying. I got the delayed message on tracking but it states it's on schedule to be delivered tomorrow.The same dates you posted above for the weather delay were on my tracking as well, but my order has had some updates since then. Focus is really good about shipping so your order should show up pretty soon, you will probably get tracking updates on it tomorrow. If not goodluck working out a return/reship, as returns are not one of their strong points.

    Can you mention your order ID? You mentioned that you placed a request to update an order, but it shipped without those changes? I'm copying @Jenni in this.
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  • spliffy_bazspliffy_baz Joined: Posts: 149
    Order (#104140)

    Yeah I requested a change before the shipping label notification email was generated and sent, but it didn't matter the order got pushed through regardless. There was no correspondence at all until long after my order was shipped so I got locked into the order and it was effectively unchangeable. I kept the tracking email that has my order # that I copy pasted here. But after the slow correspondence with jenni telling me basic retail standards couldn't be met, I went ahead and purged the order from my inbox, as it grew increasingly frustrating to look at every time I checked my email.

    I have placed several orders at focusattack over the last 2 years and never had to change an order or tried to return anything, so this was my first experience with that futility. I had been in contact with jenni through emails, despite the extremely slow correspondence she is nice and professional. But not responding to an order update request until the next business day after it's been shipped isn't a fair business practice. Now learning that a simple return and replace can't be done and order changes can't be made prior to shipping an item (because of the slow correspondence) i'll just limit any future orders and keep them as small as possible to control any possible losses on my end. With most businesses it's easy to change or cancel an order if needed and returning an unopened product for a replacement (not a refund, but a replacement) is standard. Especially if you've been a customer for years and haven't had any previous issues on orders, but that hasn't been the case here. So it has been a learning experience for me and I learned that the speed of shipping drastically outpaces the speed of email correspondence, as you may get a response 12 hours later, well after your order has been shipped.

    @rbuniao my order is in town and scheduled for delivery today, so i'm confident your order will get to you in a day or two at most. I live all the way in the PNW by Seattle and my order is already in town awaiting delivery later today. Like I said their shipping is really good so just blame USPS for being lazy on updating your order tracking.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    edited March 20
    @spliffy_baz - I'm reviewing the timestamps between order origination, shipping and correspondence.

    Order origination and shipping period in military time:

    https://screencast.com/t/7JfwVmdahT

    Request

    https://screencast.com/t/9quo2eLb2

    The order was processed just a few hours after it originated. Jenni was physically out of office at the time that the change request was made. The mail truck usually picks up around 2pm or sooner. Tracking updated around 4:30pm to reflect the weather issue.

    I recognize that she responded the next day as she returned to the office.

    We ask for at least 24 business hours to respond to customer emails as they become part of a queue. Sometimes on nights and weekends, staff can respond to an email at their discretion, and often in the morning, emails that contain change requests the night before are updated the following day. It's unfortunate that at this time, Jenni didn't see the change email until she returned to office, but when it posted, the shipment was also physically out of the warehouse and couldn't be retrieved.

    There are times where wires get crossed, and indeed immediate shipping cannot address a last-minute change based on a correction.

    I'm not able to guarantee that all order changes will be honored before shipping. This is not an automatic process on the website or internally, so requests are emailed to our central customer service system and processed once the staff is able to ID the order and make changes.

    That said, I believe that it's worthwhile to offer some additional information for those who visit checkout. I'll mention when our normal package pickup time is, and mention that it's preferable to receive a change request at least 3 hours before that time. Any change requests after that time may be processed the following day if the order has not yet shipped.

    This may help to set expectations for customers new to the ordering process, or those looking to change.

    To address your concerns posted here and internally to Jenn, I'll have a replacement black CWL battop shipped to you tomorrow. You won't need to replace the whole CWL joystick, just the battop.
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  • Elston87Elston87 Joined: Posts: 24
    Right as I was about to buy a black handle Crown 309MJ, they go out of stock! Any details on when it shall be stocked again?
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    Elston87 wrote: »
    Right as I was about to buy a black handle Crown 309MJ, they go out of stock! Any details on when it shall be stocked again?

    Sorry about that. I only bought a few units because demand was not easily determined. Crown hasn't been incredibly popular in light of the Fanta. I'll check with @Jenni and my supplier for a restock schedule. Will pick more in black since it was the first to sell out. I do wish the battop was removable so they could be swapped. I don't like buying full products simply for color variations.

    Will get back to you soon.
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  • jpjupiterjpjupiter Joined: Posts: 11
    Hi, I was looking to pick up a Crown 309MJ, but not a huge fan of bat tops. When do you expect to restock JLF conversion shafts for that stick. Thanks for the heads up!!
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,425
    jpjupiter wrote: »
    Hi, I was looking to pick up a Crown 309MJ, but not a huge fan of bat tops. When do you expect to restock JLF conversion shafts for that stick. Thanks for the heads up!!

    I don't yet have an ETA yet. My supplier helps with manufacturing so I'm inquiring with them again tonight. Hoping to have a more solid answer tomorrow or this weekend.
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  • jpjupiterjpjupiter Joined: Posts: 11

    I don't yet have an ETA yet. My supplier helps with manufacturing so I'm inquiring with them again tonight. Hoping to have a more solid answer tomorrow or this weekend.[/quote]

    Sounds good, thanks for getting back to me. Keep up the awesome work!!
  • JenniJenni Joined: Posts: 27
    @jpjupiter According to our supplier we have an estimated ETA of mid April for the conversion shafts. We had to switch our manufacturer so that is why we are having a longer then anticipated delay. We are still awaiting an ETA on the restock of the 309MJs since they sold a lot quicker then anticipated.
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