** Focusattack.com fighting game store **

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  • PobegaPobega supreme scrublord Joined: Posts: 305
    edited August 24
    jmanDMC wrote: »
    I'll have the Violet Crown battops up tonight.

    Aw man I wish I could've bundled those with the A3s! Don't really wanna pay USPS twice :pensive:
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    Pobega wrote: »
    jmanDMC wrote: »
    I'll have the Violet Crown battops up tonight.

    Aw man I wish I could've bundled those with the A3s! Don't really wanna pay USPS twice :pensive:

    Sorry - I mentioned that I would have them after the A3s. I didn't expect them to sell out as quickly as they did, mind you.
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  • Elston87Elston87 Joined: Posts: 40
    I noticed that the Crown Violet bat tops are now listed. Would it be possible to include it as an option when buying a Crown 309MJ joystick instead of the three standard choices of red, white, and black? Or are they of limited stock?

    If not, I'll just go ahead and get the bat top itself.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    Elston87 wrote: »
    I noticed that the Crown Violet bat tops are now listed. Would it be possible to include it as an option when buying a Crown 309MJ joystick instead of the three standard choices of red, white, and black? Or are they of limited stock?

    If not, I'll just go ahead and get the bat top itself.

    I just added it to the lever selection. You were likely checking it as I was working on updating the listing.
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  • Elston87Elston87 Joined: Posts: 40
    jmanDMC wrote: »
    Elston87 wrote: »
    I noticed that the Crown Violet bat tops are now listed. Would it be possible to include it as an option when buying a Crown 309MJ joystick instead of the three standard choices of red, white, and black? Or are they of limited stock?

    If not, I'll just go ahead and get the bat top itself.

    I just added it to the lever selection. You were likely checking it as I was working on updating the listing.

    I noticed. The moment I went back, I noticed that the listing was updated, so I went ahead and placed an order for one. Good stuff!
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    edited August 24
    For anyone interested:

    61uCOuc2CTL__55928.1501602693.1280.1280.jpg?c=2

    I still have some left in stock. Another batch will arrive in September. Get a free KOWAL Hayabusa Octopus and 1mm oversize actuator with each purchase.

    USA Shipping is $15.95 flat via UPS Ground (select "Show UPS Rates" then select Ground).

    Plexi and artwork for this and DOA5 model is done. I'll have those up at Plexworks relaunch.

    I still have a few Brook PS3/PS4, XB360/XB1 converters on pre-order. Ships free in the USA:

    brook-switch-banner.jpg?t=1502858147

    Qanba restock shipments finally arriving next week: Obsidian, Dragon and Drone. Crystal and Carbon will arrive early September (wasn't in this container shipment).

    SDL-301-DX is shipping soon. Will put listings up when I'm able to take photos of the red and green battop colors.
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  • LLeg3ndLLeg3nd Always Eating Joined: Posts: 279
    Will you guys be restocking the Seimitsu PS-14-D Button Micro Switch anytime soon?
    twitch.tv/lleg3nd
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    LLeg3nd wrote: »
    Will you guys be restocking the Seimitsu PS-14-D Button Micro Switch anytime soon?

    Those were affected by Panasonic's leaving the switch market, so supplies are limited. I'll have about 30pcs coming in the next shipment, which should arrive this week.
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  • EndRantEndRant Joined: Posts: 247
    hey guys, I ordered something on Thursday and it hasn't shipped yet. I'm just wondering what's up with it cause the last time I ordered something it shipped the same day, thanks.
  • LLeg3ndLLeg3nd Always Eating Joined: Posts: 279
    jmanDMC wrote: »
    LLeg3nd wrote: »
    Will you guys be restocking the Seimitsu PS-14-D Button Micro Switch anytime soon?

    Those were affected by Panasonic's leaving the switch market, so supplies are limited. I'll have about 30pcs coming in the next shipment, which should arrive this week.

    Oh damn I didnt know those switches were also Panasonic. So I'm going to assume all Seimitsu buttons use Panasonic switches then? like the PS-14-G?
    twitch.tv/lleg3nd
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    LLeg3nd wrote: »

    Oh damn I didnt know those switches were also Panasonic. So I'm going to assume all Seimitsu buttons use Panasonic switches then? like the PS-14-G?

    I don't know about this switch in particular, I'd have to ask my supplier about it.
    EndRant wrote: »
    hey guys, I ordered something on Thursday and it hasn't shipped yet. I'm just wondering what's up with it cause the last time I ordered something it shipped the same day, thanks.

    What is your order ID?
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  • EndRantEndRant Joined: Posts: 247
    #123064 it's been saying awaiting shipment since I ordered it. thanks.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    EndRant wrote: »
    #123064 it's been saying awaiting shipment since I ordered it. thanks.

    I see it. The 187" to 5-pin conversion harness was backordered. Because Jenn was out of office all this week (on vacation), she didn't see that the order was held up as a result. I'm also not sure if Tina - our new fulfillment agent - caught wind of the b/o. There was a miscount in how many of that product was available, and thus resulted in an oversell. Very sorry for that.

    I have a shipment of the harnesses coming this week. I can have the harness removed and refunded, or can hold and ship as soon as the restock is checked in.
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  • EndRantEndRant Joined: Posts: 247
    dang, I guess just hold it and ship everything when you get the harnesses cause I need mine. thanks.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    EndRant wrote: »
    dang, I guess just hold it and ship everything when you get the harnesses cause I need mine. thanks.

    Okay - I'll let Tina know.
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  • BolSadguyBolSadguy Toronto Stick Modder Joined: Posts: 1,609
    Are PS-15 also affected by the Panasonic issue?
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    BolSadguy wrote: »
    Are PS-15 also affected by the Panasonic issue?

    Seimitsu has to swap the microswitch in most of their joystick and butons. That is why the stock of these products has been hit or miss over the past few months, and the reason why we have the new 2017 LS models. Eventually, all of the levers will get revisions. The buttons are likely to follow, though will probably keep their outside structure intact. LS-32 model was revised slightly.
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  • AgiezeAgieze Joined: Posts: 315
    edited August 28
    .....
    BolSadguy wrote: »
    Are PS-15 also affected by the Panasonic issue?

    Seimitsu stated on www.seimitsu.co.jp that the sales of MM9-3 & MM9-4 button switches will be halted mid 2017 for unknown reasons( discontinuation ? ) and replacements will be available post August 2017. It is unclear what "replacements" will be, also the MM9 switches are not Seimitsu brand as some may think,they don't mention it at all on their website, but the MM9 are TOKAI switches.
  • EndRantEndRant Joined: Posts: 247
    edited September 2
    nvm
    Post edited by EndRant on
  • HassunHassun Joined: Posts: 117
    Any word on the Infiltration lever?
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    Hassun wrote: »
    Any word on the Infiltration lever?

    I have them - battops red, clear and green (also available separately), plus 25 and 45 tension grommets. They need to checked into the new inventory system. I'm working on the remainder of listings tonight and will list Monday morning the latest.

    A heads up: These use the earlier model A3 switches. I don't at all think this will mess with functionality, but wanted to let you know since A2 and A3 switches remain a hot topic.
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  • HassunHassun Joined: Posts: 117
    edited September 2
    jmanDMC wrote: »
    Hassun wrote: »
    Any word on the Infiltration lever?

    I have them - battops red, clear and green (also available separately), plus 25 and 45 tension grommets. They need to checked into the new inventory system. I'm working on the remainder of listings tonight and will list Monday morning the latest.

    A heads up: These use the earlier model A3 switches. I don't at all think this will mess with functionality, but wanted to let you know since A2 and A3 switches remain a hot topic.
    Thanks for the heads-up.

    To be honest, I think for some levers the cornering issue was more the actuator than the switches. For the 309 the A3 switches did improve the cornering but with the Taeyoung Fanta I ended up with some franken-stick combo consisting of the Taeyoung housing, A2 switches and Myounshin shaft and actuator since the Taeyoung shaft is slightly shorter and thus can't be used together with the Myoungshin actuator.
  • AgiezeAgieze Joined: Posts: 315
    Hassun wrote: »
    jmanDMC wrote: »
    Hassun wrote: »
    Any word on the Infiltration lever?

    I have them - battops red, clear and green (also available separately), plus 25 and 45 tension grommets. They need to checked into the new inventory system. I'm working on the remainder of listings tonight and will list Monday morning the latest.

    A heads up: These use the earlier model A3 switches. I don't at all think this will mess with functionality, but wanted to let you know since A2 and A3 switches remain a hot topic.
    Thanks for the heads-up.

    To be honest, I think for some levers the cornering issue was more the actuator than the switches. For the 309 the A3 switches did improve the cornering but with the Taeyoung Fanta I ended up with some franken-stick combo consisting of the Taeyoung housing, A2 switches and Myounshin shaft and actuator since the Taeyoung shaft is slightly shorter and thus can't be used together with the Myoungshin actuator.

    Classic Taeyoung and Myoungshin used an injection molded actuator with certain inherent flaws (poor finish, flashes, part happens to be asymmetrical due to shrinking etc).
    Crown 309 and SDL3301DX use a turned delrin part probably from rod or bar stock, the latter cannot be the reason of missed inputs.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    edited September 5
    If anyone is interested, the infiltration lever is up:

    crown-sdb-301dx-front__59986.1503897120.1280.1280.jpg?c=2

    http://bit.ly/2w0nCbE

    Took a while because there were a few items added since I got the initial samples, like more battop colors, additional grommets and the default circle gate was switched to octo gate. Most of those arrived earlier in the week and Jenn brought them back from the new warehouse Friday, so I had to take new photos over the weekend. If anyone reads the descriptions and found information that doesn't seem to jibe, let me know.

    Also if you place an order and see "Awaiting Fulfillment" for more than 24 hours, that is because I'm sending the SKUs to the new warehouse. I sent them old SKUs that changed, again partly because of Samducksa's changes, so they will need updating before the orders are sent to the warehouse floor.

    Also for anyone else:

    BROOK-PS4SOUND__74143.1504154682.1280.1280.jpg?c=2


    https://www.focusattack.com/brook-ps4-fighting-board-with-audio-v2017-ps4-ps3-pc/

    Received word that these shipped from Brook today. Should arrive later this week. I have to bring them to the new warehouse since Brook shipped to the old one, so may take an extra day to start processing.

    Finally, for the rest of you, thanks for bearing with me. The transition to the new warehouse has been rocky but slowly getting better. I meet with the fulfillment managers this week to schedule implementation of a new picking process. They are employing a bin picking system that uses barcodes; pickers will pick inventory for dozens of orders at a time before heading to the packing table, with each order in its own bin. Should speed up turnaround and improve accuracy. They are also becoming more familiar with the parts.

    I've also hired a full-time customer service agent, and added a new support contact for questions. If you send a message to orders@focusattack.com, you may be hearing from J.J., or speaking with Joseph in support@focusattack.com. J.J. will be getting up to speed over the next 2-3 weeks.

    Jenn and I are here in the meantime, so if you have any questions, please hit us up here or by email at orders@focuattack.com. Thanks!
    Post edited by jmanDMC on
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  • HassunHassun Joined: Posts: 117
    edited September 5
    Order placed! Anxious to finally try it out and hopefully the entire package won't cost me over $100.
    Thanks for the frequent updates and for being there for us when we have questions.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    Hassun wrote: »
    Order placed! Anxious to finally try it out and hopefully the entire package won't cost me over $100.
    Thanks for the frequent updates and for being there for us when we have questions.

    And thank you very much for the support. :) If there are any issues with your order, please let me know. This new staff and facility have a lot to learn about the parts FA sells, and really, I can't see how they can do that easily given the variety of parts sold. What I do expect however is the ability to double check what is written on a packing list. Some of these things will require a bit of simplification, which is what I'm looking forward to in the new bin-picking system.
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  • EndRantEndRant Joined: Posts: 247
    @jmanDMC hey dude, I got an email saying that I would get my harness that was mistakenly switched by something else on sunday iirc but so far I haven't heard anything since. just wanna make sure they got sent. thanks.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    EndRant wrote: »
    @jmanDMC hey dude, I got an email saying that I would get my harness that was mistakenly switched by something else on sunday iirc but so far I haven't heard anything since. just wanna make sure they got sent. thanks.

    That message was from @Jenni. It is possible that the harness was sent. What is your order ID?

    Anytime you or others have an order related issue, best place to inquire is sending an email to orders@focusattack.com or replying to an existing message. That sends a notification on our customer service app either as a new ticket or update to an existing one. It also helps because I don't then have to ask for your order ID there, as I do here.
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  • EndRantEndRant Joined: Posts: 247
    id# is 123064. thanks for checking up on it. it's just that getting that part has been pretty annoying. next time ill email order@focusattack.com
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    EndRant wrote: »
    id# is 123064. thanks for checking up on it. it's just that getting that part has been pretty annoying. next time ill email order@focusattack.com

    Thanks - I see there is a ticket on this already. Jenn has been in and out of the office heading to the new warehouse, possibly overlooking this ticket by accident. I just texted her and she's reviewing now.

    The new warehouse staff accidentally sent the wrong harness to some customers and we've been addressing each one as it comes. That said, I apologize if this was overlooked by Jenni at the time. She's getting through a lot of support tickets, and will follow up with you tonight.
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  • EndRantEndRant Joined: Posts: 247
    awesome, thanks for the help.
  • Elston87Elston87 Joined: Posts: 40
    Is the transition to the new warehouse affecting returns, by chance? Just curious; I just returned my order, RMA numbers #2470 and #2471; I found it odd how there were two numbers for a single order, which was the 309MJ in the violet color. For some reason, the joystick itself and the bat top handle itself are two separate RMA numbers despite ordering just the joystick with the specified color handle, so I wrote both of the numbers down on the package; hopefully that doesn't cause any confusion.

    The package I sent was delivered to the address specified in the return instructions e-mail on the 2nd. It'll be the 8th tomorrow, and I was wondering if there is a possible delay. I'd appreciate any response.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    Elston87 wrote: »
    Is the transition to the new warehouse affecting returns, by chance? Just curious; I just returned my order, RMA numbers #2470 and #2471; I found it odd how there were two numbers for a single order, which was the 309MJ in the violet color. For some reason, the joystick itself and the bat top handle itself are two separate RMA numbers despite ordering just the joystick with the specified color handle, so I wrote both of the numbers down on the package; hopefully that doesn't cause any confusion.

    The package I sent was delivered to the address specified in the return instructions e-mail on the 2nd. It'll be the 8th tomorrow, and I was wondering if there is a possible delay. I'd appreciate any response.

    Hey @Elston87 - returns are still a manual process to which @Jenni would pick up from our mailbox and receive. Part of the reasons for delays is her not being at the office throughout the week, heading to the new warehouse. I'm speaking with her today about processing any outstanding returns, plus handing the job to Jason who is still in the old warehouse - he handles our custom artwork and plexi. He'll get a key for the mailbox, and already knows how to return items into the system. The 3 day weekend didn't help in this case as well. You'll receive a credit or refund (as you chose in the RMA request) today.

    As for the battops, internally they are separate items with their own SKU. When you select a battop, the system IDs the battops we have available for purchase separately and pulls from that pool. That is why it's listed as a separate item on our end.
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  • PobegaPobega supreme scrublord Joined: Posts: 305
    Is FA Plexiworks still planned to reopen in a few days? I have some art/plexi I'd like to get done for my Makestick and TE1 I've been waiting on since you closed it.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,550
    Pobega wrote: »
    Is FA Plexiworks still planned to reopen in a few days? I have some art/plexi I'd like to get done for my Makestick and TE1 I've been waiting on since you closed it.

    FA Plexworks will now re-open towards end of month. I always mentioned that it would open after Sept 15; I needed to because I had to make sure that the date didn't box me into a corner.

    I have the following additions coming, which is partly why I needed the extra time:

    Hori RAP-N (Black/Gold, Tekken 7, SCV, TTT2 models)

    21414950_1777190788960979_1090779247053155506_o.jpg?oh=187a6aed1de3bf441b6a169ea1b43f58&oe=5A1C9E3A

    Hori RAP-N DOA5 model

    21367068_1777258472287544_7828526708655609091_o.jpg?oh=195c9e6166e4d30b28153be8e9365d1a&oe=5A4C07B6

    MadCatz SCV Model (regular and full panel)

    21368818_1777418905604834_7425671819434514564_o.jpg?oh=04b8d79e353436853a1989d4b92ad245&oe=5A602CAB

    21414937_1777477775598947_1838772222458773781_o.jpg?oh=ebdc919e4c93bc19080c11be225fbeec&oe=5A5DF627

    Hori Imported RAPV Model

    21587108_1780002405346484_392797917271084419_o.jpg?oh=6427f7837ed26ea9656738f1a43f9c05&oe=5A561A7D

    HitBox (latest model; I don't have confirmation if any model older than a 2017 purchase will work with it)

    21686971_1780156981997693_8131296791400147739_o.jpg?oh=9f4f0dedaeb39fa106242ca411247c5c&oe=5A17B60D

    MadCatz VS (top, sides, back, bottom and full bottom)

    21741281_1780754951937896_8634483066453704141_o.jpg?oh=19ad240b016deb12bdeb0dfd0dc311f2&oe=5A13CD0B

    21741009_1780754991937892_8706077487050531416_o.jpg?oh=39c5b21803ac3e9ad0293a2b24faeb09&oe=5A130186

    21743703_1780755055271219_2394924112740773450_o.jpg?oh=efede7fa71f450e0749acb295aa95a75&oe=5A484831

    21740876_1780755141937877_4697522814843162501_o.jpg?oh=aa46b1965c1ee91ee235ef951de6f5e1&oe=5A460863
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  • PobegaPobega supreme scrublord Joined: Posts: 305
    Cool thanks for the update. Looking forward to it opening back up.
  • HassunHassun Joined: Posts: 117
    @jmanDMC

    Got a question about my recent order.
    Earlier this month ordered 2 battops and the infiltration lever + conversion harness. Today I received an envelope and inside of it was the harness and the battops.
    I take it the lever is being sent out separately?
  • JenniJenni Joined: Posts: 28
    Hassun wrote: »
    @jmanDMC

    Got a question about my recent order.
    Earlier this month ordered 2 battops and the infiltration lever + conversion harness. Today I received an envelope and inside of it was the harness and the battops.
    I take it the lever is being sent out separately?

    @Hassun Can you please send me an email at orders@focusattack.com with your order number so I can take a look at your order for you?
  • HassunHassun Joined: Posts: 117
    Jenni wrote: »
    @Hassun Can you please send me an email at orders@focusattack.com with your order number so I can take a look at your order for you?
    Done.
  • LittleJimmy1983LittleJimmy1983 Darksakul for mod 2018 Joined: Posts: 941
    just got my silent pushbutton order and one came without a foam pad. how can I get this addressed?
    End of one nightmare, prelude to the another.
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