** Focusattack.com fighting game store **

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  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    just got my silent pushbutton order and one came without a foam pad. how can I get this addressed?

    For any order-related issues, you can send a message to orders@focusattack.com and Jenni or JJ - my new full time customer service rep - will receive a notification. They'll then look into the issue and get a replacement shipped ASAP.

    It is possible that one of the non-silent buttons were accidentally mixed in with silent buttons in the bin. Sanwa's OBSFS buttons look exactly the same unless you look very hard at the inside. Either case they should get a replacement button shipped to you soon as staff returns to the warehouse on Monday.
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • LittleJimmy1983LittleJimmy1983 Darksakul for mod 2018 Joined: Posts: 939
    jmanDMC wrote: »
    just got my silent pushbutton order and one came without a foam pad. how can I get this addressed?

    For any order-related issues, you can send a message to orders@focusattack.com and Jenni or JJ - my new full time customer service rep - will receive a notification. They'll then look into the issue and get a replacement shipped ASAP.

    It is possible that one of the non-silent buttons were accidentally mixed in with silent buttons in the bin. Sanwa's OBSFS buttons look exactly the same unless you look very hard at the inside. Either case they should get a replacement button shipped to you soon as staff returns to the warehouse on Monday.

    I really don't need another button just the foam silencer. I'll just order a pack of foam silencers.
    End of one nightmare, prelude to the another.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    I really don't need another button just the foam silencer. I'll just order a pack of foam silencers.

    Apologies for the late response. Please send a message to orders@focusattack.com about what happened and your order ID, and @Jenni will reimburse for the item and shipping.
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • GaijinblazeGaijinblaze fingerlicans Joined: Posts: 2,524 ✭✭✭✭✭ OG
    damn. placed my first order with FA last sunday (18th) and a second order last night. woe is me.
    This message will self-destruct.
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    damn. placed my first order with FA last sunday (18th) and a second order last night. woe is me.

    Apologies - It's very tough to anticipate how a sale announcement may affect someone, but I do get posts like this each time a sale is announced.
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • jaquiojaquio Joined: Posts: 246
    Please, how accurate and durable is the Kowal 1mm oversided JLF actuator nowadays? I read in some thread they are made of ABS, besides, someone got the piece warped after 1 year used, those posts are 1 year old.

    Today i see they are made of Nylon according the FA store, so i wonder if it's kinda the same thing or the actual one is superior/durable.

  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    jaquio wrote: »
    Please, how accurate and durable is the Kowal 1mm oversided JLF actuator nowadays? I read in some thread they are made of ABS, besides, someone got the piece warped after 1 year used, those posts are 1 year old.

    Today i see they are made of Nylon according the FA store, so i wonder if it's kinda the same thing or the actual one is superior/durable.

    I will say that the ones at FA are made of Nylon, but I'll leave it to others to comment on accuracy and durability. They are still quite popular in terms of sales and reviews are available on the product page.
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • PresidentCamachoPresidentCamacho Dwayne Elizondo Mountain Dew Herbert Camacho Joined: Posts: 3,452
    They used to be made of abs, for the record. The nylon ones seem to be much tougher in my experience, though I pretty much only use my LS-56 equipped sticks these days. As for the effects of the actuator, I very much prefer what it does to tighten engage and reduce throw verses the stock jlf and hayabusa actuators.
    Play Crimzon Clover, or go to hell.
  • jopamojopamo Stuck in Silly-con Valley Joined: Posts: 1,186
    edited October 11
    So... did those Gamerfinger clowns ever get back you, @jmanDMC ??
    Looks like the bees have been busy...

    Post edited by jopamo on
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    jopamo wrote: »
    So... did those Gamerfinger clowns ever get back you, @jmanDMC ??
    Looks like the bees have been busy...


    Gamerfinger did get back to me recently. I don't have any public information I can share yet, but I'm pleased that we're able to talk again. Will see how things go this time.
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    edited October 11
    jopamo wrote: »
    So... did those Gamerfinger clowns ever get back you, @jmanDMC ??
    Looks like the bees have been busy...

    Gamerfinger did get back to me recently. I don't have any public information I can share yet, but I'm pleased that we're able to talk again. Will see how things go this time.

    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
  • jmanDMCjmanDMC Focusattack.com Joined: Posts: 2,543
    For anyone interested:

    22520141_1815930571753667_1543365214786621869_o.jpg?oh=6092c980ee60998ab92f75423a81cafd&oe=5A861AE4
    22520250_1815930611753663_6629680212271462209_o.jpg?oh=f8fca4eac91cb85622c3a1115c8b30d3&oe=5A6E0DD3
    22498988_1815930701753654_8750341062028037602_o.jpg?oh=0ca9cd9f5af7adc986dff77faf961e31&oe=5A64278B
    22498975_1815930738420317_580828074025786604_o.jpg?oh=640f59cd840fc4cb554e456832a8e89e&oe=5A828D55

    Had these for a bit, but needed time to take photos and get listings written. Hopefully this should help to keep players from buying the SDL-301-DX grommets and putting them in the 309, which is partly why i was running out quickly. Available here:

    https://buff.ly/2xPuae7

    Thanks!
    Join the FA.R Rewards Program! Earn, share, and redeem chips to save nearly every day! http://bit.ly/fa-rewards
    Have questions? Get answers by our Tech Talk member support team and knowledgebase http://support.focusattack.com
    Try the KOWAL Hayabusa Octopus restrictor plate for octagonal control of the popular Hori joystick! http://bit.ly/fa-kowal
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