Hello to all of you. I am posting here to set down honestly and accurately a very bad experience I had with a game publisher from Europe. I only ask that you draw your own conclusions and urge you to consider your options carefully when (if) you decide to deal with this company.
I wanted to try something different and support a new game developer, so I pre-ordered a fighting game called 'Death Cargo' from a company called 'Necrostorm' who before then, had only made low budget splatter movies.
To cut a very long story short, the timeline goes something like this.
Mid December 2013..preordered the game.
January 2014..awaited the promised game demo so I could sample the game I had bought...it never appeared...technical excuses given.
February/March 2014..awaited arrival of my game by mail. For some reason they did not do digital download at all. Ive since come to realise it was because they didn't yet have the technical know-how or capacity to do that. Game never arrived. Necrostrom began to say "Hey it's not us..it's customs'..it's your country's fault."
Other's began to surface one the website forums with the same issue from many countries. Constantly I would read Necrostorm's replies saying 'Hey it's only 20 people out or 3000 that didn't get it"...but that just didn't seem to ring true for me.
So..next a few weeks later Necrostorm say "we are supporting you....we will download the dvd to our servers and you can download." So the date for that download arrives (I think it was march 14 but im not totally sure on that)...anyway...the download never appears...technical excuses given.
So next they say..."We want to support you...we will give you special exclusive content to download...we will send another copy"....I can tell you right now that the second copy never arrived.
By this time the 'brawl chat' section of their forum is full of angry and upset people. Most of their comments are deleted and edited out. One very unhappy kid was actually threatened with a 'defamation' suit....the poor kid was clearly very shocked and frightened by this....shortly after that the chat was closed to all.
So...next they say.."don't worry..we are stepping up production of the digital download version just for you 20 people..we want to support you...we are spending 4000 euros to make that happen"....as of today the digital download does not exist. Also a company spending 4000 euros on 20 people clearly doesn't make much sense when all youd have to do for those 20 people is Fed-Ex and parcel track the game and they would receive it within 48 hours...nothing about their actions seemed to make any sense.
So I look online for any screenshots or gamplay video from the finished game (not the beta demo)..there's virtually nothing..to answer this Necrostorm say..."sure the game is released and many people have it..but you aren't allowed to post video footage...it's Italian law (yes the company is from Italy).
By this time im thinking...I am the most stupid ass-hole on planet earth for putting up with this.
By this time I have sent many e-mails...Always their reply is...."but look at how we are supporting you...we made extra content...we stepped up production of digital download, we did this, we did that"...and by this time I can't figure out what's real and what's an empty promise.
They didn't seem to understand that all of those things they were saying meant absolutely nothing to someone who never even received the game.
So finally (maybe 2 days ago) I sent an email suggesting that an investigation into their business practices wouldn't be a bad idea.
Well...funnily enough, after saying that...they demonstrated that while they were terrible and game manufacture and distribution...they were apparently very skilful at covering their own ass....To their credit I received a refund within minutes (26 euros)....but....they also informed me that I had been blacklisted for my comment.
So..naturally I was curious to see what they had done.....so...heres what also happened within minutes.......website membership revoked, facebook page blocked, lifetime ban on their products enforced...etc etc....and I'm thinking "jesus...they clearly must have had a lot of practice at this"
I posted all this because I wanted to share my experience without it being blocked or censored by them. I wanted a neutral forum to tell people about this.
There will probably be a lot of people who will say..hey that's not my experience..and that's fine..all I'm saying is that this was mine...and it was fucking horrible.
I honestly still don't know if the game exists...apparently people in Germany got it but I still can't confirm that.
Like I said to them in my final e-mail to them "I wasn't some troll...I was a fan."
I'm not going to make any additional comments or try to get in an insult...that's not my way...and if some day a package from them does arrive I will do the right thing and sent it back unopened..because I have been refunded, Im not a freeloader or an opportunist...I chose to live my life honestly. Also I don't want to play a game made by a company that seems to despise me.
So..there it is...you have the facts...and you can make you're own decision.
(S)LAUGHTER IS THE BEST MEDICINE
XBL - gl3nnium / Steam - gl3nnium
Games: SSF4 AE / KOF 94 - XIII / MVC 3 UE / MK 9 / SFxT