Long story short my notebook is on the floor and my nephew jumps off my bed and lands on it. Ok so I immediately check for damage to the notebook and there isn’t any so I then proceed to turn it on and…there’s this huge streak of white/black/rainbow shit across the bottom of the screen. It’s always there no matter what the notebook does. I can see through the top-half of the screen but nothing on the bottom due to the crap that appeared and you can even see it when the notebook is turned off.
So I call HP and I tell them that my LCD is fucked and that I’m under warranty. Obviously I left the part out where my nephew Bison Head Stomped the damn thing but the HP customer service rep asked me if there was any cracks/damage to the screen and I said there wasn’t any cause there really isn’t. So she gives me a case number and tells me that I need to send it in. She said that the warranty will only cover it if there’s no damage to the notebook and if it’s an internal problem.
What are my chances of just getting the LCD replaced w/out them calling me up talking bout “you need to pay $xxx.xx in order to get it fixed”. I ask because I remember fucking up my cell and they swore up and down that they wouldn’t replace it if there was water damage done to it but even though I said there wasn’t there was and when I sent it in they still ended up replacing it. I’m hoping that will happen in this case LOL anybody have some similiar experience?