heres the thing. i have an interview next week that involves me to have to brush up on my netowrk skills. i got my A+ and N+ but the jobs ive been holding didnt have me brush up on my N+ skills. im currently at a non profit orginazation pretty much being an it admin for 36 users. before that i was with dell doing break fix tech support (hardware only).
the job that im trying to get into has more networking skills and server experience needed more than anything. i got plenty of comptia shit/vids but thats to pass the test not going through trouble shooting problems
anyway the 1st interview was kinda over the phone (by suprise) he asked me 15 questions and i tell you id be supprised if i got even 6 correct. he asked me questions like
whats pdc? i didnt know but its primary domain controller.
whats the diffrence between static and that other ( shit i forgot the name already) ip adress? i got correct
if a user is tring to log in a domain server and its saying incorrect user name or password what are the things that you would look for? i siad make sure thats its under the approprate domain name. he said that it was ocrrect . was looking for that and/or check for internet connection
if you need to change a switch which kind of switch you woudl look for ? i siad depends on which cables are being used for the swtich correct
so many others but they dont come to mind. retty much most of them was knowing the abbreviations of somethings.
so i got called in the primary first interview and i knocked their socks off. they loved my personality and they wanted me to explain y is it that i couldnt “remember” any trouble shooting or accranims for the network related issues. i told them that “its kinda like when you go to yourr friends house all the time and even though i go there all the time i dont know the address or couldnt really explain how to take you there but i know how to get there”. they loved that answer. they scheduled me a second interview. letting me know forehand that the questions that the manager will be asking me will not be easy compared to the questions they asked b4. more so in the trouble shooting area
now lucky me my second interview is on the week of memorial day and a have a week to get this shit in my head. only b/c the head guy is the on a traveling convention and wont be back until then. sitting here stumping in having to look at these freakin vids again i was wondering if any of you guys are in the N+ field?
these are the duties that are said to be needed although they dont express the need to know N+ as they told me in verbal
Summary The qualified candidate will service our customers in an assigned territory, providing technical support and assistance when necessary.
Essential Duties and Responsibilities:
? Ability to work closely with Territory Sales Representative to insure customer needs are met.
? Interface with Technical support to troubleshoot and repair customer instruments, video and computer problems. Experience with Windows 2003 Server, Windows XP and older Windows environments preferred.
? Experience in electronic equipment repairs with strong analytical and troubleshooting skills is preferred.
? Communicate with in-house customer service centers on behalf of customers. Help with resolution of problems and implementation of solutions.
? Conduct on-site training and re-training of customers to insure proper handling and reprocessing of instruments.
? Conduct on-site training and re-training of customers to insure proper utilization of our EndoPro and Docuscribe software products.
? Assist customers with preventive maintenance with a focus on repair cost reduction.
? Able to handle difficult emotional customer situations. Track problem accounts and get management involved when necessary to insure customer satisfaction.
? Computer literate, experience with Microsoft Word and Excel. Microsoft Power Point experience preferred.
? Market service contracts to our existing customers and increase annual service revenues in your designated territory.
? Submit weekly schedules and reports when requested (Including Expense Reports).
? Work closely with National Service Director to insure corporate service goals are achieved.
? Other duties may be assigned.
This job has no supervisory responsibilities.
Must have College education or equivalent from two-year technical school; or six months to one year related experienced training/equivalent combination of education and experience and/or equivalent medical sales or service experience.
A+ and Network+ certifications.
Must have excellent communication skills.
Must travel within set territory and be willing to travel nationally when required.
Excellent organization skills required.
40k plus a 5k quarterly bonus. i need this to change my financial situation. any help will be appreciated. maybe a video that shows normal networking isssues? if i could be so lucky