All - just wanted to chime in as I got several emails from this customer and responded quickly to each. I mentioned that he can return the buttons for a refund. Each time he asked “what can we do to rectify this”. Honestly I’m uncertain what one can do to allay his concern over an assumption. Do I send him a refund and let him keep the buttons over a claim without viable proof? I haven’t received a response yet, and then was tipped off to this thread
First off, we currently buy Sanwa parts from the same supplier that Akishop does. I told that to the customer before this thread was created. Akishop has done business with the FGC and arcade owners/enthusiasts for several years, and to my knowledge, hasn’t received a claim like this.
I checked my MadCatz TE joystick buttons the other day after receiving this claim. They have a 1mm gap, and the same slight rattle that is mentioned in the video. It’s not likely that MadCatz gets fake Sanwas for their TEs. MarkMan can confirm that.
B15SDM and others here have offered differing thoughts to JRNovashine’s as well. They have been in this longer than I have, so you certainly do not have to take just my word for it.
I’ve remained in business at focusattack.com for three years now, and have received no complaints about the quality of Sanwa or Seimitsu until this customer. Most that do business with us know that customer satisfaction is our highest priority. It’s not a tagline - we try our best to do it. There is little we can do about an assumption based solely on someone’s video, however.
JRNovashine - please return the buttons and get your purchase amount back. You can then purchase at Akishop, VGNY or Paradise Arcade for comparison. Likely you will receive the same buttons that we offer, but there are your options.