I read a lot about the site before ordering, and it seemed legit.
I ordered a HRAP3 there recently, through paypal. It sent my funds correctly, (which they have accepted and received), but once paypal redirected me back to the order confirmation on the website, I got an SQL error and my order wasn’t recognized, despite them taking my money!
So lots of emails and three days later, I finally manage to get them to add the order. I payed for EMS shipping which cost me an extra 13 in order to get it faster, due to the inconvenience of finding someone to wait in for the delivery.
A week went by and they still didn’t dispatch the stick, so I emailed them asking why there was a delay, to which they simply responded “it will be dispatched soon…”, after a couple more days I got fed up and demanded a reason for the delay, to which they responded that they were waiting for it to come from their warehouse (that takes a week??) I also asked if they’d refund my EMS shipping, since it seems pointless for me to pay 13 extra for 4-6 day delivery, if they are not going to even dispatch it for 7 days.
It’s now 2 weeks since I ordered, the site says orders usually dispatch in 24 hours. Someone emailed me regarding my EMS and told me that they would “fulfill my request to change my shipping method to free and refund me the EMS” a request I did not make, I simply asked if I would be refunded for “fast shipping” due to the delay.
I’m still waiting for my stick to be dispatched.
I’ considering contacting paypal and lodging a complaint, to get my money back.
Despite telling me that they have refunded my EMS money, they haven’t actually done it, it even says in my order history that EMS money has been refunded.
Any advice here would be great, how long should I wait before going down the paypal route, has anyone ordered here before and had a similar experience?