Hitbox Plug Issues


#1

So I’m having issues with my hitbox and would like to hear some other peoples experience. I bought a hitbox with a ps360+ and I have been having issues with the USB port on the hitbox itself. It’s extremely loose and barely stays in. Now I bought an RJ-45 to USB cable to take advantage of that instead but it doesn’t actually get picked up by my computer. I get Unknown USB device(configuration Descriptor Request Failed). If anyone has had issues with either of these ports on the PS360+ or knows how to fix the RJ-45 to USB issue I would appreciate any insight. It may be the USB-B cable on my side since I did buy it from amazon and its not akishops actual usb. I still don’t think it should be as loose as it is however. Thanks for any help.
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#2

I doubt you have this tool, but you you have a multimeter?


#3

Hitbox cables are crap, and this coupled with the fact that the PS360+ is one of the pcb’s that suffers from data corruption.

In essence, try a shorter USB cable.


#4

I could probably get a hold of one. My uncle is an electrician I’m guessing he has one.

I’'ll look into finding a smaller one. I currently have the 13 foot one and I felt like that one unnecessarily long. I should have also added the fact that it works fine on PS3 and Xbox360. It’s just PC that I am having the issues.


#5

Are you on Windows 7 with a 64-bit processor?


#6

On Win10 64 bit


#7

I used Win 10 64 bit and I able to use a PS360+

Try to reinstall your drivers if you can.
Also what firmware your PS360+ is running on. Hint it’s not on the bottom of the board.

Then again 13 foot long USB cable is too long even for me, I usually go for 10’ or 8 ’ cables.


#8

You were able to use it via the RJ45 cable? The USB b cable works but I just don’t like how loose it in as it often falls out. The firmware it says on control panel is PS360+ v1.66.


#9

I doubt it helps but you could always look into updating the firmware


#10

Get a USB hub and try it. If it works on ps3 and xbox 360 and you’re getting a USB not recognized error, this should fix it.


#11

Awesome! This worked! Not sure how or why it worked but it did. Thanks a lot.


#12

Neither do I but it is a known problem if I recall. It’s a really simple fix and most pcs come with hubs built in so most people don’t notice it.


#13

Hey guys you’re always welcome to come to us with questions over on hitboxes@gmail.com as well. I rarely have a chance to look at tech talk so if you have issues I’m always able to help over there!

Shawn


#14

Thanks for that Shawn. I’ll keep that in mind if I come up with any other questions.