Madcatz Fightpad problem (sorry if this is wrong section)

hey, always hear about this forum, thought i would sign up as i have a issue with my madcatz fightpad. I recently bought a street fighter IV madcatz 360 pad, works great however it stopped working while in the dashboard, all the buttons work except LT and LB and the actual dpad. when in game (SFIV) everything works fine.

does anyone else have this issue?

This might be a really stupid suggestion, but have you checked the switch that lets you choose between the different sticks the d-pad is emulating?