**EDIT: ROOMS FIXED! They now properly show Deluxe in the Palace Tower. Thanks Mr.Wiz!
This started in the Hotel thread but it’s buried deep and is a major concern, so please bare with the new thread and please post here if you have the wrong room.
SHORT VERSION: People that ordered rooms through the EVO website that were listed as DELUXE rooms may have their rooms marked down as CLASSIC rooms with none of the amenities promised (no LCD TV, etc). **
I ordered a room in January, very early on and like all of you, was promised a Deluxe Room in either the Forum or Palace Tower. Back then the rate was $149 (and later ~$180 for people that ordered the second batch and $190 for the last batch). Regardless of when you ordered, they were all supposed to be DELUXE ROOMS. That means LCD TVs, walk in shower, desk/leather chair, more room, etc.
However, the Reservations desk is saying the block of rooms are listed as CLASSIC rooms. These are the lowest rooms available with NONE of the amenities offered to us via the EVO Hotel Registration page. It’s a completely different area, block, room. I have made almost a dozen calls now to confirm this multiple times. Worst of all, Caesar’s is 100% unwilling to do anything about this except to say we have to talk to the Event Planner OR get lucky on the day we check in that they can “upgrade” us…at our own cost.
As far as I can tell, this person Marci is the only contact we have right now and may be the only person who can help. Her information was on the EVO Hotel page as well as the confirmation email. Here is her contact info to help resolve your issue…I hope.
Marci Glavin, CMP
Associate Regional Vice President