Last week i had ordered a StreetXTekken Fightstick. Later that night it had come to my attention that one of my friends had a practically never used MvC3 stick they never used that i could purchase from him for a fraction of the cost of the new stick. So i went back to the Madcatz site and thats when the trouble began.
First i read the return/refund/cancel policy and was like ok! i can cancel it no problem… Yet that wasnt the case my account that i used to make the order was not working. I used password retrieval to make sure i wasnt using the wrong password. I checked my email and low and behold the “password:” spot was blank. I waited until friday morning and called there customer service 40mins later on hold w/ a deadnoise/no sound at all holding line a rep picked up. He said he would call and email the warehouse and ask them to cancel it ;that because of the blackouts they where having some issues. And he stated that just incase it wasnt canceled “yet ensured me that wouldnt be a problem” To just reject it when its delieverd and my $ will be credited back to my account.
I called again on monday to make sure it was canceled and was on hold for more than 30mins i hung up. I called again was on hold for nearly 46mins i believe and i hung up again i was at work. So weds comes along and the Stick arrives via fed-ex i asked the guy to return it to sender as the rep had told me previously. I then called my bank to check my account and hey the money was credited back to my account so i called the customer service again and asked the rep that answered if the situation was resolved he put me on hold for a few moments and spoke to a supervisor and said it should be now and now fastforward to today “Friday night” im out w/ friends at a restaurant and my cards declined i call over the phone to check my account. THEY REcharged me for the stick again.!!! overdrafting my account by 6$s
This has to be one of the worst customer service experiences i have ever had. I dont know how these guys function no one has answers its all just run around and “I thinks”.
Does anyone know Markman i know hes a madcatz rep can someone forward this too him?
I hope no one else has had such a terrible experience w/ this company they are supposedly a company w/ a good reputation.