PS3 SF4 Mad Catz Pad not connecting

So I have the pad and i plug in the usb sensor and press the home button on the controller. The lights start blinking on both the usb drive and the controller. Eventually it times out and I tried multiple times. I also changed the batteries just in case and that didn’t. I am guessing the sensor might have gone bad. Is there any way to get another one from mad catz? Has anyone else had an issue like this? Thanks in advance.

I’ve been through 3 so far… =/ MadCatz has been great about sending me new ones, try calling them.