Qanba Q4 not working


Hey guys new to the site, just wanted to ask a question and see if anyone else has encountered this or knows of a way to fix it. Just bought my first fightstick (Qanba Q4) and right out of the box today the up direction doesnt work on the joystick. I am trying it out on Injustice and cannot jump no matter what i do. Everything else seems to be functioning but the up direction on the joystick. Is there anything simple that could have happened or did i get a defective stick? Thanks in advance for any responses


Your best bet is claim it as Defective and return it for an exchange or refund. Take advantage of your warranty while you still have it.


i figured as much, just wanted to make sure i wasnt overlooking something simple being that this is my first stick. Thanks for the response