Qanba Q4 not working


#1

Hey guys new to the site, just wanted to ask a question and see if anyone else has encountered this or knows of a way to fix it. Just bought my first fightstick (Qanba Q4) and right out of the box today the up direction doesnt work on the joystick. I am trying it out on Injustice and cannot jump no matter what i do. Everything else seems to be functioning but the up direction on the joystick. Is there anything simple that could have happened or did i get a defective stick? Thanks in advance for any responses


#2

Your best bet is claim it as Defective and return it for an exchange or refund. Take advantage of your warranty while you still have it.


#3

i figured as much, just wanted to make sure i wasnt overlooking something simple being that this is my first stick. Thanks for the response