The story starts simply. My Hori Real Arcade Pro Ex-SE stopped working out of nowhere. I used it regularly (but did not abuse it) for less than a month and the up and down directions on the stick stopped working.
Since the stick broke in such a short period of time I figured it was a defect and opted to seek returns rather than risk fixing it and there being a complex problem I couldn’t simple fix. I contacted Hori’s customer service e-mail a week ago but got no response.
Here’s where the story gets shitty. I bought the stick off of Amazon when it had the great price of around $80. It was such a good deal since it’s normally $130 so I snatched it ASAP. Since it has been now almost a week since I sent my e-mails to Hori’s customer service so I contacted Amazon to try to get some options for returns. They e-mailed me back explaining in this situation they would normally replace the item but they have none in stock so they offered me a full refund so I can buy another from one of their third-party sellers. Sounds great, but remember I purchased it for about $80, so I will only get that $80 back. So if I return it I’m basically losing money.
I’m pretty down and frustrated right now. I’d rather not do any repairs myself because knowing my luck it wouldn’t be something simple like swapping out the stick part and then I’m more screwed. What do you guys think I should do?