Ok, this is way way late for what happened, but here’s my story.
In November 2010, I bought 2x TE Round 2s for PS3 from the GameShark store. One for me (which has worked fine), and one for my brother, which he took to China. A couple months later (still within warranty!!!), he contacted me to say that the down input on his TE stopped functioning, which apparently is a common malfunction of the PCB. I contacted MadCatz tech support to see if I could get a replacement to send over to him, and was able to get a rep to agree to send me one once he found one (I believe their name was Rob M or F?). 3 weeks later, I had nothing. Obviously, by this time I was out of warranty. I called MadCatz again multiple times, but was on hold for over an hour a couple times and never got a person. I tried email and nothing. I tried contacting Markman twice on another forum (cheapassgamer) - the first time he ignored me, I called him out in a thread, he responded saying to message him again, so I messaged him again, and he ignored me again. I gave up in disgust.
My brother comes back from China tomorrow for a couple weeks, and I just remembered this situation and was wondering if there was anything I could do to get a replacement PCB for him.
Quite honestly, in my experience, MadCatz has horrible tech support. Their products are decent (between my brother and I we have 3x TE and 1x SE sticks, and only that 1 TE has broken), but good luck if you need help with it…